The initial representative in the office from All Star Water, Jeff, couldn’t have been more helpful in helping to problem solve, finding a solution to install a new hot water heater in a space that was too tight and initially not to code. He patiently fielded several questions on several phone calls and continued to offered his assistance with each call. The installer, Jonathan Cuevas, was on time and courteous. He was very thorough in his installation and gave thorough instructions to the tenants with regard to initial use of the hot water heater after installation. Installation was safe and to code. This all was arranged through Lowe’s. The woman in charge of installations, Michelle, also could not have been more helpful and was definitely very customer and service oriented. From beginning to end, it was a very positive experience and a demonstration of how customer service should go. Unfortunately, this is often the exception rather than the rule. I give an unqualified recommendation to Lowe’s installation department and to All Star Water Heaters. Barring anything unforeseen, I’m a very satisfied customer.
Purchased at Lowes, Installed by All Star Water Heaters
Duane V.
So Cal
5 Stars