A Huge Thanks To Our

A totally painless process, great service, communication, price, and people. We HIGHLY recommend them.

Our water heater ended up going out last night. I really did not want to do the repair or replacement myself. I did a lot of research online, and read many reviews. From this, I found All Star Water Heaters Inc. of Menifee. They had great reviews. I gave them a call this morning and Jeff answered the phone. I explained what was going on with my water heater. Jeff went through and explained to me all of my options, and the costs upfront. We decided to get a new water heater with them, as ours was over 10 years old. They got us a Bradford White 50 gallon water heater, made in the U.S.A. They would also replace every hose, line, and drip pan. He would also be able to get a technician out to our house later today. We decided to go this route. Jeff gave me a timeline and our technicians name. Our technician Chris N. came out to our home shortly after. Chris introduced himself to us, explained what he was going to do, and how long the water would be off. He then proceeded to get to work. In no time at all, he was finishing up his work. He checked and tested everything and cleaned up. Also, showed me how to light the pilot just in case.

                                                                        

Very professional! Installed through LOWES. My parents needed a new one and needed to bring it up to code in an old Redlands home. They did a VERY professional install! About $1350. With platform, shut off valves, overflow drain, straps and support. Inside a closet in the kitchen. I’d call them for any plumbing job!!!

Very Professional!

Lisa

Redlands, California

                                                                         

Your installer, Dave, finished my installation about 2 hours ago. I am 130% satisfied with the whole experience of working with Dave. He is a true professional and really knows his craft. Whenever I had a question, he took time to answer it and then checked to make sure that I understood his explanation. He really believes in a quality installation; it is clearly reflected in his end product. Dave, thank you so much for your work and your positive attitude. It was a real pleasure working with you. Sincerely, Paul R.

New Water Heater Install

Paul R.

So Cal

5 Stars

                                                                       

I can’t say enough about how extremely satisfied I am with the installation of my new water heater by All Star Water Heaters. Dave is a total professional and his competence and attention to detail was amazing. It’s a pleasure to encounter someone who is so knowledgeable and dedicated to doing the job right!

New Water Heater Install

Paul K.

Southern California

5 Stars

                                                                         

Johnathon Cuevas was my installer and went above and beyond in his performance. He was polite and professional and when I asked about the price on changing out the old shut off valve he said he’d do it for free. This involves taking down the newly involved water heater to gain access (which I didn’t know at the time). He did it all with a smile on his face. Everything was installed correctly and works great. This is on top of the best price I could find for my area. (Another company I called wanted almost $2000, versus the $1400 I paid here and that was with a more expensive unit). Got into contact with them through Lowe’s (other company was through Home Depot I turned them down due to price), and they called within an hour of buying the heater and installed it the same day. 10/10 fantastic service would recommend to anyone.

Purchased at Lowes, Installed Same Day by All Star Water Heaters!

Jeffrey M.

Southern California

5 Stars

                                                                       

Jonathon Cuevas was on time, very professional, followed covid safety protocols, did an excellent job and cleaned up when done. Great employee and Great Service!!!

Water Heater Installation

Marco R.

So Cal

5 Stars

                                                                       

The initial representative in the office from All Star Water, Jeff, couldn’t have been more helpful in helping to problem solve, finding a solution to install a new hot water heater in a space that was too tight and initially not to code. He patiently fielded several questions on several phone calls and continued to offered his assistance with each call. The installer, Jonathan Cuevas, was on time and courteous. He was very thorough in his installation and gave thorough instructions to the tenants with regard to initial use of the hot water heater after installation. Installation was safe and to code. This all was arranged through Lowe’s. The woman in charge of installations, Michelle, also could not have been more helpful and was definitely very customer and service oriented. From beginning to end, it was a very positive experience and a demonstration of how customer service should go. Unfortunately, this is often the exception rather than the rule. I give an unqualified recommendation to Lowe’s installation department and to All Star Water Heaters. Barring anything unforeseen, I’m a very satisfied customer.

Purchased at Lowes, Installed by All Star Water Heaters

Duane V.

So Cal

5 Stars

                                                                       

All Star Water Heaters was awesome! I was in a bind with needing to be at 2 places at once, trying to schedule the water heater install and they graciously worked with my schedule. Thanks to them we were able to get hot water flowing before anyone lost it! 🙂 The service tech was super helpful with his instructions and everything ran smoothly. Would definitely use them again! 5 Stars!

New Water Heater Install

Tara B.

So Cal

5 Stars

                                                                           

On time, great service.

Nick the service tech was outstanding.

Highly recommend All Star Water Heaters.

Jonathan Cuevas came and installed my new water heater today. I am so impressed that all tools, parts and materials were brought to the scene which enabled him to complete the task without wasting time. He even made an effort to call AO Smith water heater company to report a defective part and was replaced on the spot. I commend All Star Water Heater Inc, for having the right operational mind set of Total Customer Service and for training their employees particularly Jonathan. I strongly recommend All Star Water Heater Inc to all who are looking for an efficient, quality, and cost saving service. Where else will you go, All Star Water Heater Inc Has it all.

Gas Water Heater Replacement

Leo P.

Winchester, California

Gas Water Heater Replacement

Austin M.

Bonita, California

5 Stars

Water Heater Replacement

Laura P.

Huntington Beach, California

5 Stars

Gas Water Heater Replacement

Orly C.

Victorville, California

5 Stars

Gas Water Heater Replacement

Evelyn E.

Moreno Valley, California

5 Stars

New Gas Water Heater Install

Tom S.

Huntington Beach. California

5 Stars

Gas Water Heater Installation

Southern California

5 Stars

Gas Water Heater Installation

Carolyn H.

Menifee, Riverside County,

California

5 Stars

Gas Water Heater Install

William H.

Huntington Beach, Orange County

California

5 Stars

Gas Water Heater Installation

Orville R.

Murrieta, Riverside County

California

5 Stars

Purchased water heater from Lowe’s and installed by All Star Water Heaters.
Dave did the job in about hour and a half. Very knowledgeable and customer
service oriented individual. Thank you Dave.

Joey M.

Southern California

Great service and wonderfully honest.

I would recommend Pat (@ All Star Water Heaters) to anyone.

Janice K.

California

My day started off pretty sh*++y when the garage flooded because something busted in my water heater. I shut off the water, went to Lowe’s, first thing, and they sold me a water heater and installation from All Star Water Heaters.

That same morning, I got a phone call from someone (I wish I remembered his name, but I didn’t because I was in a bad mood) who told me I could be scheduled for a 3-7 window but would call if anything sooner could open up. Looking back, he was very respectful and handled the scheduling quickly and professionally. It’s a shame I couldn’t credit his good service as well.

A little after noon, the dispatch guy whose name I forgot, calls and says they can fit me in within the hour, so I go home and wait less than an hour for Jonathan to show up with my water heater. Because they often work for 10+ years without maintenance or incident, water heaters are overlooked. I knew nothing about the maintenance and never bothered to look into taking care of it.

Jonathan politely answered my prodding questions, took time to assess how he was going to get the job done, and he did it despite my pestering. His soldering wasn’t pretty, but he tested it for leakage right in front of me and he worked around specific building needs while doing so.

He was honest, helpful, and, if he did regular plumbing, I’d call All Star before going to Lowe’s and request Jonathan the next time my neglected and poorly maintained water pipes flood my house.

5 Stars for dealing with this disgruntled customer by politely and professionally providing great service and information.

Marvin M.
SoCal

Excellent customer service and very friendly. Definitely very experienced professionals and their work shows it.

Highly recommend!

Gregory T.

California

I had a very, very good experience with these people. Made the appointment no problem.
Dave showed up on time and knew what he was doing. After a thermocouple test, turned out
that my water heater needed a new gas valve. All star did the homework and got a new one
under warranty even though I was told by the manufacturer web site that my appliance was
six months out of warranty, but All Star made it happen AND went and got the valve,
came back and installed it, no extra charge. They know what they are doing and they don’t
rip you off. I’m very pleased. I dealt with the folks out of Menifee.

Pete R.

Lake Elsinore, Riverside County,

California

Thanks Dave! Called for water heater replacement. They immediately set me up with an appointment to inspect and replace. Dave showed up with not only my requested water heater but all necessary parts that needed replacement.

Very Professional Master Plumber. Installed and explained as he went along. Done in no time at all. We now have Hot water again. We had another company in Vista come out and quote us $800 higher for the exact same job.

Again Thanks Dave, I will recommend you to anyone who needs Water Heater replacement.

Raymond F.

Escondido, Ca

Called last night for help installing a water heater. Technician arrived on time at 7am ready to work. Install took about an hour or so. Finished job looks clean and professional. And they hauled away my old unit.

I would definitely recommend calling them directly for service rather than purchasing an install package at the retailers. Way more cost effective!

Thanks again for the great service!

Barry S.

Menifee, Ca

Water Heater Install, Oceanside, Ca

“Consider it Done.”

We’ve used Lowe’s products and installers numerous times, one specific installation
was our home water heater some 5 years ago. When we decided to start fresh with a
new water heater in a rental condo we recently purchased, we again enlisted Lowe’s
to do the job.

This install was complicated by it being a second story condo in a 33 year old condo
development that had not designed in the water line to the outside, necessary for the
water pan underneath, which is required for a city permit. The team that came on site
to inspect the install at first said the install could not go forward due to this
limitation.

They contacted Jeff at the All Star Water Heater home office who guided them through
the process of determining that the existing pressure release valve and external pipe
could be modified to meet city requirements. We later learned that Jeff was able to
gain agreement with the Vista City engineer that tapping into this line would allow
the install to be permitted (thus dodging a bullet for us).

On the day of the install I was pleased to recognize Dave Smith, as the installer
on our home unit. Dave is a no nonsense guy who tends to skip the chat about family
and weather and puts his full attention into the project at hand. Fine with me.

Dave had no preparation for the complication this installation presented. I described
the issue best I could, wondering what our result would be. Dave listened intently to
my rough explanation and simply replied with what is now my favorite 3-word reply from
a service representative: “Consider it Done”.

Per his style, Dave went straight to work on the necessary re-plumbing for the installation
like he’d done this one or two times already (this week). Time for installation seemed no
longer than a standard install. Dave cleaned up the job site and was out the door in record
time despite the complication.

I can highly recommend Lowe’s system of sale and installation once again,
thanks to All Star Water Heaters, Jeff at their home office, and, of course, Dave Smith.
I’m pretty sure Dave gave their company the best customer slogan ever – even if off-handily –
“Consider it done”.

Well done All Star Water Heaters. Well done!

Bill K.

Oceanside, San Diego County,

California

Chris Morris was the technician who completed the installation of 2 (50 gallon)
water heaters. He was professional, polite, and very neat about his work.
Price was fair and on point. No hidden fees once they determined how to make
certain I was up to code.

All Star seems to be a winning organization.
I would recommend them to anyone considering this type of work or plumbing work.

Kim M.

Alpine, California

Work done the right way! Thank you Chris with All Star Water Heaters
for installing our brand new water heater. The install was efficient and fast!
Chris checked to make sure carbon monoxide was not leaking in our garage,
his detail to his work shows us that he not only can do the job properly but
also goes the extra mile to make sure my family and I are safe. We highly recommend
going with All Star Water Heaters for your water heater install and needs. Ask for Chris!

Michelle E.

Rancho Santa Margarita

California

Chris was very professional and quick with the install of my new water heater,
would absolutely recommend for any plumbing needs.

Wes G.

Garden Grove, Orange County,

California

We ordered our water heater through Lowes around 9:30 in the morning and by 3:20 that afternoon, Chris Morse from All Star Water Heaters arrived at our home with the our new water heater that he picked up from Lowes.

He was friendly, respectful, efficient and very professional. We would definitely recommend All Star Water Heaters and Chris Morse for your water heater needs.

Sharon R.

Wildomar,

California

“Highly recommended they did an excellent job replacing my water heater in a rental home in Pinon Hills. Service was excellent, price was good. John is professional and great at what he does. Way beyond original expectations.”

Elizette C.

Pinion Hills,

California

“We called All Star Water Heaters and they came out after we spoke on the phone. They were awesome! Very professional and showed up at our agreed time. We ended up replacing our water heater and they fixed our pipe issue. What I like was that they were straight forward and explained the issues.”

Ryan L.

California